GT Bank: From system upgrade to “heart attack”

The plethora of Nigerian patrons who entrusted their financial well-being to the Guaranteed Trust Bank (GTBank) has continued to experience unrelenting frustration and disillusionment due to the constant failure of transactions.

The genesis of this predicament can be traced back to the period after the bank’s announcement regarding a forthcoming system upgrade, slated to occur between Friday, the 11th of October, and Monday, the 14th of October, 2024.

In a communiqué disseminated to its clientele, GTBank proclaimed its intention to transition to a novel and advanced Finacle Core Banking Application System, promising an enhanced customer experience replete with cutting-edge technological innovations.

Regrettably, the touted “upgrade” has devolved into a source of consternation, angst, and unmitigated exasperation for a multitude of Nigerian customers.

A meticulous examination conducted by PM News on Tuesday revealed that a substantial number of customers continue to lament the tribulations occasioned by trapped funds, unwarranted debits, and an inability to facilitate transfers or receive monetary inflows.

One such disgruntled patron, Oladejo Samson, articulated his frustration thusly: “This Bank has been giving heart attacks almost every day since last month. I have been complaining about an issue over and over and nothing has been done about it. It’s really disheartening. Terrible Bank of the Year so far.”

Another aggrieved customer, Chioma Chizaram Bobs, levied a scathing indictment against GTBank, alleging that the institution has been deducting a sum of ₦6.9 on each occasion a customer utilizes the USSD code, irrespective of the transaction’s success or failure.

In a trenchant critique posted on the social media platform Facebook, she wrote: “How can you people charge ₦6.9 each time your customer uses your USSD code? More worrisome the GTCO doesn’t care whether or not the transaction for which they charge is successful.”

Theresa Abashi, yet another customer beset by frustration, succinctly articulated her anger: “All I want is for them (GT Bank) to reverse my money back to my account since October 29 till now.”

Meanwhile, GT Bank has continued to appeal to customers to direct their complaints to @gtbank_help.

–PM News

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